Compensation of 42,000 NBN Cusomters is Only the Tip of the Copper Iceberg in Macarthur

10 November 2017

Recently, Telstra has announced it is taking steps to compensate 42,000 NBN consumers who have been sold a speed which Turnbull’s copper NBN cannot support.

The 42,000 NBN customers are all on Turnbull’s copper-based Fibre to the Node technology.

Residents across Australia, including in Macarthur, have been paying for internet speeds that simply aren’t attainable on Malcolm Turnbull’s second-rate copper technology.

The service figures released by the ACCC paint a shocking picture — 56 per cent of consumers who had been sold a 100 Mbps plan were on a copper connection that was not fit for purpose.

“Local residents are rightly frustrated that Turnbull’s copper NBN cannot provide the internet speeds they have been paying for,” said Dr Mike Freelander MP.

“It is unthinkable that in 2017 we have consumers wanting to pay for a quality high speed internet service, and yet the technology Malcolm Turnbull is still rolling out to this day cannot deliver it,” said the Member for Macarthur.

“This is a clear indictment of Turnbull’s second-rate copper NBN, which has perpetuated the digital divide in our community.”

“NBN consumers in Macarthur deserve to get what they pay for, and they aren’t getting it under Turnbull’s second-rate copper NBN,” said Dr Freelander.  

Labor has consistently led calls for more transparent disclosure of maximum attainable speeds on the copper NBN, yet the Minister has turned a blind eye and NBN has refused to make its speed database public.

Australians deserve a first-rate broadband network that delivers the speeds and reliability they need for their homes, businesses, education and a truly digitally enabled society.