Figures released yesterday by the Telecommunications Industry Ombudsman (TIO) show widespread consumer backlash against Turnbull’s second-rate NBN.

The TIO annual report shows a 159 per cent increase in complaints against NBN-related services.

For the first time, internet services are the highest source of complaints to the TIO, overtaking mobile and phone complaints.

In April, the Turnbull Government declared 2017 would be the ‘year of the customer’.

Well, consider today the most brutal of reality checks.

What’s clear is that Turnbull’s second-rate NBN is unravelling, and complaints are becoming the new consumer standard under the Liberals’ watch.

The Prime Minister can no longer pretend the deteriorating NBN situation is ‘in hand.’

Local residents in Macarthur, have spoken. People are fed up.

They want answers and they want solutions. Above all, they just want their broadband to work.

This shows just how out of touch Turnbull and the Liberals really are.

Labor is calling for the TIO to be given expanded powers in order to manage this burgeoning consumer crisis.

It is high-time, the Government acts to fix this mess.

Australia can’t afford to keep spending billions on an NBN that is not delivering.