26 July 2021

The Member for Macarthur has said it is “grossly unfair” that local residents are unable to access Internet, after reports surfaced today that some residents of Claymore have been without properly working internet for 3 months.

Having written to the Minister for Communications, Telstra and NBNCo, the Member for Macarthur has urged relevant authorities to act to restore services as a matter of urgency.

“Local residents are expected to work from home and home school students, in line with health restrictions. However, this is next to impossible without appropriate internet connectivity,” said Dr Freelander.

“The fact that residents have been left waiting for months to have their services restored is simply deplorable.

“Claymore is home to some of the most disadvantaged people in our community, and it is not fair for the authorities to not treat this as a priority.

“This standard would not be acceptable in other parts of Sydney, and should not be acceptable in Macarthur. Residents are rightfully tired of being treated as second-class citizens.”

Dr Freelander urged any local resident who had been paying for their regular connection, without receiving it, to lodge enquiries with his office and the Telecommunications Industry Ombudsman, to seek compensation.